Terms & Conditions
As of: May 2025
§ 1 Scope of Application
These Terms and Conditions apply to the use of the website Knackr.de, operated by Erison Zeka, Reisstr. 26, 13629 Berlin (hereinafter "Knackr").
§ 2 Service Description — Knackr as a Pure Intermediary
Knackr is an independent price comparison portal for food delivery services. Knackr aggregates publicly available information from third-party platforms (including Lieferando, Wolt, Uber Eats) and presents it for comparison purposes.
Important notice: Knackr operates exclusively as an information and referral platform. Knackr does not conclude contracts for delivery services, does not accept orders, and does not provide delivery services.
All orders, deliveries, returns, order tracking, and the handling of errors, complaints, and claims are handled exclusively by the respective platform (Lieferando, Wolt, Uber Eats or others). For problems, please contact the customer service of the relevant platform directly.
§ 3 Price Information
All prices displayed on Knackr are non-binding reference values and may differ from the actual prices on the respective platforms. Knackr does not guarantee the accuracy, completeness, or currency of the price information. The price displayed on the respective platform at the time of ordering is always authoritative.
§ 4 Affiliate Links
Knackr uses affiliate links to partner platforms. If you place an order through such a link, Knackr may receive a commission from the respective platform. This has no influence on the price applicable to you.
§ 5 Limitation of Liability
Knackr is not liable for:
- Errors in delivery, delayed or failed deliveries
- Quality defects in delivered food
- Errors in order processing by the platforms
- Technical failures of third-party platforms
- Price discrepancies between prices shown on Knackr and prices actually charged
- Damages arising from the use of external platforms
For questions about delivery, returns, order tracking, errors, or complaints, please contact the respective platform directly:
- Lieferando Customer Service: lieferando.de/hilfe
- Wolt Customer Service: wolt.com/de/support
- Uber Eats Customer Service: uber.com/de/en/deliver/uber-eats/support/
§ 6 Vouchers and Discount Codes
Voucher codes listed on Knackr are regularly checked for validity. Nevertheless, Knackr cannot guarantee that these codes are still valid at the time of use. Codes may be deactivated by platforms at any time without notice. Knackr assumes no liability for voucher codes that cannot be redeemed.
§ 7 User Account (Knackr Account)
Registering a Knackr account is voluntary and free of charge. By registering, you agree to these Terms and Conditions. You are obligated to keep your login credentials confidential and may not share your account with third parties.
§ 8 Knacks Points
Knacks are virtual bonus points with no monetary value that can be collected as part of the Knackr loyalty programme. They are non-transferable and cannot be redeemed for cash. Knackr reserves the right to change or discontinue the loyalty programme at any time.
§ 9 Changes to the Terms
Knackr reserves the right to change these Terms and Conditions at any time. Users will be informed of material changes. Continued use of the website after a change constitutes acceptance of the revised terms.
§ 10 Applicable Law
The law of the Federal Republic of Germany applies. The place of jurisdiction is Berlin, to the extent permitted by law.